the fine print…
Here at Ultimate Dog Gear, we believe we have found the best products for you and your dogs, but if, for any reason you are not 100% satisfied with your product(s), please contact us within thirty (30) days of purchasing.
However, if for any reason you are not 100% satisfied with your product(s), please contact us through firstname.lastname@example.org within thirty (30) days of purchasing.
If you have simply changed your mind, products can be returned to us for a full refund, however they must be in the original condition, with all of the parts, packaging, boxes, accessories and manuals where relevant.
The buyer is responsible for return shipping, unless the product is deemed to be faulty or incorrect.
For any defective products, we will endeavour to replace the item, however it must be returned to us so we can verify and investigate the defect. We reserve the right to offer a full refund if the replacement product is no longer available.
Please note that Ultimate Dog Gear reserves the right to will deny all requests for refunds initiated because of shipping delays outside of our control. We make no guarantees as to the delivery time as we use standard couriers such as Australia Post and Aramex Couriers to ensure we can keep our postage to you completely free, regardless of your order size!